Refund policy
No Hassle Returns
We are happy to offer a no-questions-asked, seven-day return policy. After receiving the item, you have seven days to contact us to initiate a return of the item, for any reason, for a full refund of the purchase price, less the combined shipping costs. For insurance reasons, we require our return label to be used for the return. In the event of a defective or damaged product, we are happy to cover all shipping costs incurred.
Unfortunately, harmonicas, earplugs, and in-ear headphones are not eligible for return, unless damaged or defective.
Return Process
To be eligible for a return, your item must be in the same condition in which you received it, and in whatever packaging it arrived with.
To start or inquire about a return, you can contact us at 518-383-0300, at info@parkwaymusic.com, or via our live chat. If you are able to make it to our store in Clifton Park, please feel free to stop in as well. Once your return is approved, we will send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
Warranty, Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.
On used and vintage instruments and gear, we offer a 30-day guarantee. If the item you've purchased proves to be faulty during that time, we will be happy to do whatever we can do to make it right.
Exchanges
The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method. Please note that it can take up to 30 days for certain card issuers to process and post the credit.
