Refund policy
No Hassle Returns
We are happy to offer a no-questions asked 7-day return policy on domestic orders. After receiving the item, you have 7 days to return the item, for any reason, for a full refund of the purchase price, less the cost of our pre-paid return label. For International orders we are not able to offer returns and should be considered final sale. We appreciate your understanding.
For insurance reasons, we require our return label to be used for the return.
Free Shipping Policy
If your purchase was eligible for free shipping, the original shipping cost will also be deducted from your refund. In the event of a defective or damaged product, we are happy to cover all shipping costs incurred.
Return Process
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@parkwaymusic.com, reach out to us via chat, or give us a call at 518-383-0300. If you are able to make it to our store in Clifton Park, please feel free to stop in as well. Once your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@parkwaymusic.com, via the live chat, and/or phone at 518-383-0300.
Warranty, Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
On Used & Vintage instruments and gear we offer a 30-day guarantee. If the item you purchased proves to be faulty during that time, we will be happy to do whatever we can to make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
