Shipping policy

At Parkway we pride ourselves in our extreme attention to detail in our final inspection process prior to shipping you your gear.

Our professional techs and shipping department ensure that your instrument and/or gear will arrive to you in the expected condition and playing exceptionally, right out of the box. We guarantee it.

Brand New Gear

We offer FREE domestic shipping on most of our brand new instruments and gear within the Continental US. Please note that in the event of a return on items with free shipping, the original shipping cost in addition to the return shipping cost will be deducted from your refund. In the event of a defective or damaged product, we are happy to cover all shipping costs incurred. International shipping rates apply to used & vintage gear only.

Used & Vintage Gear

We offer flat rate shipping options for all of our used & vintage gear. Our goal here is to simply cover the cost of getting the item to you and we appreciate your understanding.

Local Pickup Only

Although you have the option for local pickup on all of our products, there are some items that we must mark as local pickup Only, these items include products that are just too large or some vintage gear as well that we deem to be too fragile. If you see something marked as local pickup only and cannot make it to our store, feel free to reach out, sometimes we can make it work, but most of the time it is unfeasible.

International Shipping

We are happy to offer shipping options on our used & vintage gear for almost anywhere in the world. Please review our rates for your location upon checkout.